• Is Carbone On-premise available?

  Carbone On-premise Take control of your document generation security and privacy by utilizing Carbone On-premise on your own infrastructure. Our On-premise solution mirrors the powerful Carbone Cloud API, offering a host of exclusive advantages: Unlimited Document Generation and Formats: Experience limitless possibilities for creating and managing documents in various formats. Timeless Usage: Enjoy unrestricted access to Carbone On-premise with no time limitations. SeamlessPopular

• Template usage and quota on the Carbone Cloud API

  What is a Template ? A template is a re-usable file with Carbone tags (placeholders), used to injects data and generate documents! To generate documents, two elements are required: a template (created from your text editor) and a JSON data-set (the data injected to generate the report). When you subscribe to a plan, it is possible to store templates through two Carbone services: Cloud API or Cloud Studio. A plan will give you storageSome readers

• Document quota and usage on the Carbone Cloud API

  What is a Document? A Document, previously known as "Credit" or "Render", is a unit for generating reports through the Carbone Cloud API. A plan gives you access to a quota of Documents to consume during a billing period (monthly/yearly). One document is consumed when: the endpoint POST /render/:templateID is requested to generate a report with the production API key And the total merged data is lower or equal to 1MB, the merge data is: the JSON dataset size, size of image injected (Few readers

• What is the EU VAT Number?

  A European VAT number is a registered tax identification used to track how much tax business pays and collects through purchases and sales (expenses and revenue). Carbone Account billing system accepts only EU VAT numbers from European businesses (FR, UK, DE, etc...) Important note: This is not the same as a local tax number or tax ID.Few readers

• Free Plan

  Free Plan Subscribe to the Free plan and use the production API key: you will be able to generate 100 documents per months and store 100 templates for free. If you need more reports, you can upgrade to an higher plan 🚀 You can access 2 services: Carbone Cloud Studio Design templates and preview unlimited PDF reports without watermark! Upload and store 100 templates: The studiFew readers

• Service Level Agreements (SLA)

  Service Level Agreements Guarantee of Availability Carbone Services were designed with stability and performance in mind. Our system leverages automatic healing and fail-over in case of server failure using multiple methods of uptime and performance monitoring. On top of that, our team is working around the clock to prevent and minimize any disruptions and provide optimal performance around the globe. Availability in this SLA is calculated based on the cumulative Downtime for a given caFew readers

• What's CarboneIO EU GDPR compliance status ?

  GDPR (General Data Protection Regulation) Carbone is GDPR-compliant, and strictly enforces the regulation as to protect the user data we store. According to GDPR, you, as the data subject, have the right to access, modify and delete your personal data, as well as the right to ask for the portability of your data and the right to object to the processing of your personal data. Types of Data Collected In order to provide the Services, Carbone is collecting the below data from their userFew readers

• How is security managed on Carbone services?

  Security policy https://github.com/carboneio/carbone/security/policy To report a security vulnerability To share sensitive informations, encrypt your message with our PGP key, then disclose by contacting us at support@carbone.io. Learn more about Carbone security practices in our team https://carbone.io/company/privacy-policy.htmlFew readers

• Legacy Plans

  What is a legacy plan ? If your subscription has the label API & Studio Legacy Plan it means you were subscribe to our first version of Carbone API or Carbone Studio plans. Previous plans are unified: now you are subscribed to one plan, it will generate one invoice per month/year, and that's it! Your subscription gives you access to two Carbone Cloud services: Carbone Cloud API and Carbone Cloud Studio 🥳 The new pricing is available on your account (https://account.carbonFew readers

• Can I stop my subscription at anytime?

  Yes you can :$ Click to learn more about Cancel a Carbone Cloud subscription.Few readers

• Can I increase my quota of Documents or Templates ?

  You can upgrade you plan on Carbone Account. If you do not find what you need, please contact us at support@carbone.io or use the live chat.Few readers

• Are prices VAT-inclusive or not?

  The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union. All the prices featured on our website do not include VAT and are subject to the French VAT.Few readers

• Do you offer a special service to make reports entirely?

  Yes, please contact us on the chat or at support@carbone.io.Few readers

• Can I get a refund?

  If you have started using your subscription, no refund will be provided.Few readers

• Is it free to cancel a subscription?

  Canceling a subscription is free except if you have exceed your quota of Documents or Templates. For example, your subscription allows you to generate 1000 documents per month and you did 1100. When you will stop your subscription, 100 additional documents will be charged. Click to learn more about cancelling or upgrading your subscription (https://help.carbone.io/en-us/article/upgrade-a-carbone-cloud-subscriFew readers

• What is the "Integrated philanthropy"?

  2% of our hosted solution revenues will go to charity in three domains: open source software we love ♥️, education 📚 and environment 🌿.Few readers

• What is the "Premium Designer Support"?

  A Carbone expert helps you to design your template with the Carbone syntax and make your dream report a reality.Few readers

• Can I only purchase the priority support?

  We don't provide this kind of service. The best solution is to subscribe to a plan to get access to our support.Few readers

• Subscribe to Carbone Cloud

  Subscribe to Carbone Cloud Subscribing to a Carbone Plan result in: Access to the Carbone Cloud API with a production API Key to Cloud document in any formats. A quota of Documents for generating documents during a monthly or yearly period. A quota of Template (a storage space for persistent and ephemera templates) Extra documents/templates are charged and documents quota is reset at the end of the billing period. Extra templates will be charged for each billing period if you don't deFew readers

• Cancel a Carbone Cloud subscription

  Canceling a Carbone Cloud subscription Canceling a subscription result in: The billing period ends without refund of the unused time. Extra Documents are charged. The production API keys is deleted. Your templates are still accessible for 30 days through the test API key. your templates are deleted automatically after 30 days. Without subscription, you can still call the Carbone Cloud API for testing with the test API Key. For canceling, visit the home page of Carbone account (htFew readers

• Downgrade a Carbone Cloud subscription

  Downgrade a Carbone Cloud subscription Downgrading a subscription result in: The new subscription starts a new billing period The unused time of the actual subscription is not refund Extra Documents of the actual subscription are charged and reset for the new billing period The test and production API keys remain the same For downgrading, visit the Plans page on your Carbone account and select a plan. It is not possible to change a monthly subscriFew readers

• Upgrade a Carbone Cloud subscription

  Upgrade a Carbone Cloud subscription Upgrading a subscription result in: The new subscription starts a new billing period with a discount of the actual subscription unused time. The unused time is calculated as soon as the subscription change occurs. Each extra Documents of the actual subscription are charged and reset for the new billing period. The test and production API keys remain the same For upgrading, visit the Plans page on your Carbone account (https://account.carbone.io/plFew readers

• Carbone On-AWS

  Carbone On-AWS Take control of your document generations within your AWS infrastructure with Carbone On-AWS. This solution mirrors the Carbone Cloud API, offering the following advantages: Secure AWS Instance: Run on your private AWS VPC, meeting all your security requirements. Template files, datasets, and generated documents remain within your infrastructure. Offline Operation: Operate without internet access, ensuring data privacy. Quick Installation: Set up in minutesFew readers

• What should I do if my VAT number is being rejected OR flagged as invalid?

  If your company is duly registered in the European Union with a valid VAT ID issued in the country of registration, you should be eligible for a VAT exempt account. In the event that your VAT ID encounters rejection within the billing system, kindly refer to the following checklist: Ensure the accurate entry of your VAT ID in the prescribed format, which includes the 2-character country code. Only letters, numbers, and spaces are permissible characters. Verify the validity of your VAT numberFew readers

• Can I migrate my subcription to another account?

  Transferring a Carbone Cloud subscription to a different account is not supported. However, you have two alternative solutions: Update the billing information, payment method, and email on the current account with the details of the other account. Wait until the end of the current billing period (end of the month), terminate the subscription, and then initiate a new subscription on the other account.Few readers

• Can I migrate templates to another account?

  The Carbone team can move your template for you. Just share the email from the original account and the email for the destination account, then we will do it for you.Few readers