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Account & Subscription
Account and subscription FAQ 🏄🏻♂️
Is Carbone On-premise available?
Carbone On-premise is available, it includes: Unlimited number of renders and formats Unlimited usage in time Unlimited servers & installations For one project or one product, and any internal usage Easy to install and deploy one-binary file for Linux distributions, and Mac OS. It can be used in docker, or installed with the self-configured and highly secured systemd’s sandboxing of Ubuntu, Debian, etc. A light stateless studio with basic authentication The possibility to add JS p
What is a credit?
Everything about Credits What is a credit? A credit, previously known as "render", is a unit for generating reports through the Carbone Render API. A plan gives you access to a number of credits to consume during a billing period (monthly/yearly). One credit is consumed when: the endpoint POST /render/:templateID is requested to generate a report with the production API key and the JSON dataset size is lower or equal to 800KB and images size to download are lower or equal to 800K
Service Level Agreements (SLA)
Service Level Agreements Guarantee of Availability Carbone Services were designed with stability and performance in mind. Our system leverages automatic healing and fail-over in case of server failure using multiple methods of uptime and performance monitoring. On top of that, our team is working around the clock to prevent and minimize any disruptions and provide optimal performance around the globe. Availability in this SLA is calculated based on the cumulative Downtime for a given ca
What's CarboneIO EU GDPR compliance status ?
GDPR (General Data Protection Regulation) Carbone is GDPR-compliant, and strictly enforces the regulation as to protect the user data we store. According to GDPR, you, as the data subject, have the right to access, modify and delete your personal data, as well as the right to ask for the portability of your data and the right to object to the processing of your personal data. Types of Data Collected In order to provide the Services, Carbone is collecting the below data from their user
How is security managed on Carbone services?
Security policy https://github.com/carboneio/carbone/security/policy To report a security vulnerability To share sensitive informations, encrypt your message with our PGP key, then disclose by contacting us at email@example.com. Learn more about Carbone security practices in our team https://carbone.io/privacy-policy.html#security
Can I stop my subscription at anytime?
Yes you can :$ Click to learn more about managing your subscription.
What is the EU VAT Number?
A European VAT number is a registered tax identification used to track how much tax business pays and collects through purchases and sales (expenses and revenue). Carbone Account billing system accepts only EU VAT numbers from European businesses (FR, UK, DE, etc...) Important note: This is not the same as a local tax number or tax ID.
Do you offer a special service to make reports entirely?
Yes, please contact us on the chat or at firstname.lastname@example.org.
Are prices VAT-inclusive or not?
The VAT field only applies to EU companies that are VAT registered and have an EU VAT number. Once a valid number has been entered, the applied tax may be removed according to regulations about intra-community transactions. The VAT field should be left blank for anyone outside the European Union. All the prices featured on our website do not include VAT and are subject to the French VAT.
Can I get a refund?
If you have started using your subscription, no refund will be provided.
What is the "Integrated philanthropy"?
2% of our hosted solution revenues will go to charity in three domains: open source software we love ♥️, education 📚 and environment 🌿.
Everything about Template Storage
Everything about Template Storage To generate documents, two elements are required: a template (created from your text editor) and a JSON data-set (the data injected to generate the report). When you subscribe to a plan, it is possible to store templates through two Carbone services: Cloud API or Cloud Studio. A plan will give you storage space for many templates. If additional templates are uploaded, they are charged at the billing p
What is a legacy plan ? If your subscription has the label API & Studio Legacy Plan it means you were subscribe to our first version of Carbone API or Carbone Studio plans. Previous plans are unified: now you are subscribed to one plan, it will generate one invoice per month/year, and that's it! Your subscription gives you access to Carbone Cloud services: Carbone Cloud API and Carbone Cloud Studio 🥳 The new pricing is available on your [account](https://account.carbone.io
Can I have more credits ?
You can upgrade you plan on Carbone Account. If you do not find what you need, please contact us at email@example.com or use the live chat. Related topics: Everything about credits Everything about managing your subscription
What is the "Premium Designer Support"?
A Carbone expert helps you to design your template with the Carbone syntax and make your dream report a reality.
Is it free to cancel a subscription?
Canceling a subscription is free except if you have additional renders. For example, your subscription allows you to render 1000 renders per month and you render 1100. When you will cancel your subscription, 100 additional renders will be charged. Click to learn more about cancelling or upgrading your subscription.
Can I only purchase the priority support?
We don't provide this kind of service. The best solution is to subscribe to a plan to get access to our support.
Free Plan By creating an account, the free plan is enabled by default for testing and integrating Carbone Cloud. Now you can access: Carbone Cloud Studio Design templates and preview unlimited PDF reports without watermark! Only 2 templates can be uploaded: The studio can store and manage template versions. Once you are satisfied with your template design, you can copy-paste its id and use
Subscribe, Upgrade, Downgrade or Cancel a Carbone plan
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