Upgrade a Carbone Cloud subscription

Upgrading a subscription result in:

• The new subscription starts a new billing period with a discount of the actual subscription unused time. The unused time is calculated as soon as the subscription change occurs.
• Each extra Documents of the actual subscription are charged and reset for the new billing period.
• The test and production API keys remain the same

For upgrading, visit the Plans page on your Carbone account and select a plan. It is not possible to change a monthly subscription into a yearly billing period and vice-versa, you must cancel your actual subscription and choose a new plan.

Upgrade Example

If a customer upgrades from a Light plan subscription at €65.00 per month to a Medium plan at €96.00 with 2000 extra documents and 20 extra templates, the new subscription is charged with a discount based on the unused time on the actual subscription. Assuming the change occurred halfway through the billing period, the customer is billed:

• €96.00 for the Medium plan subscription.
• -€32.50 for unused time on the initial Light plan subscription.
• €4.00 for extra documents (2000 x €0.002).
• €0.00 for extra templates

Total (before tax):

• €67.50

Updated on: 01/26/2024