Articles on: Account & Subscription

What should I do if my VAT number is being rejected OR flagged as invalid?

If your company is duly registered in the European Union with a valid VAT ID issued in the country of registration, you should be eligible for a VAT exempt account. In the event that your VAT ID encounters rejection within the billing system, kindly refer to the following checklist:
Ensure the accurate entry of your VAT ID in the prescribed format, which includes the 2-character country code. Only letters, numbers, and spaces are permissible characters.
Verify the validity of your VAT number on the official EU website. If your VAT number cannot be verified on this website, make sure to quickly inform the tax authorities in your registered country.

If you are still having trouble adding your VAT ID, contact the Carbone team on the live chat.

Updated on: 12/14/2023

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