Downgrade a Carbone Cloud subscription

Downgrade a Carbone Cloud subscription

Downgrading a subscription result in:

• The new subscription starts a new billing period
• The unused time of the actual subscription is not refund
• Extra Documents of the actual subscription are charged and reset for the new billing period
• The test and production API keys remain the same

For downgrading, visit the Plans page on your Carbone account and select a plan. It is not possible to change a monthly subscription into a yearly billing period and vice-versa, you must cancel your actual subscription and choose a new plan.

Downgrade Example

If a customer downgrade from a Medium plan subscription at €96.00 per month to a Light plan subscription at €65.00 per month with 3000 extra documents and 5 extra templates, and assuming the change occurred halfway through the billing period, the customer is billed:

• €65.00 for the Light plan subscription.
• €6.00 for extra documents (3000 x €0.002)
• €0.00 for extra templates

Total (before tax):

• €71.00

Updated on: 01/26/2024